𝐑𝐄𝐓𝐔𝐑𝐍 𝐎𝐑 𝐑𝐄𝐅𝐔𝐍𝐃 𝐏𝐎𝐋𝐈𝐂𝐘

Thank you for shopping at Dunedirect. We are committed to providing you with the best shopping experience and want to ensure you are completely satisfied with your purchase. This policy outlines our guidelines and procedures for processing replacements. By making a purchase on our website, you agree to the terms of this policy.

Replacement Eligibility

Product Eligibility

We take great care in ensuring that products are in perfect condition before being shipped. If you receive a product that is faulty, broken, damaged, or incorrect, you are eligible for a free replacement.

Please note: We do not offer replacements for products due to change of mind or if you simply no longer want the product.

Timeframe

To qualify for a replacement, you must request it within 3 days of delivery. After this period, we are unable to process any replacement requests.

Replacement Process

Initiation

To initiate a replacement, please contact our customer support team within the eligible 3-day period. You will need to share:

• A clear video/photo showing the product issue (faulty, damaged, or incorrect).
• Your order number and any relevant details to help us process your request quickly.
  

  Our support team will assess the issue, and if the product is deemed faulty or damaged, we will guide you through the next steps for the replacement.

  Replacement Options

  Once the faulty product has been confirmed, we offer one options for replacement:

  • Option B: Scheduled Replacement
    We will schedule a replacement shipment for you within 14 working days. Please ensure the product is packed properly (with original packaging and accessories) for the courier pickup.
    

    Important Notes

    • Change of Mind: We do not offer replacements for products if you simply change your mind after purchase.
    • Time Limit: Replacement requests must be made within 3 days from the date of delivery. After this period, we are unable to offer replacements.
    • Condition of Product: The product must be returned in its original condition, including all accessories, tags, and packaging.
      
      

      Refund Policy

      We currently do not offer a refund for any products. If you are seeking a refund, we kindly request that you explore our replacement options mentioned above. Please review our replacement policy for a solution if you are dissatisfied with your purchase.

    • Contact Us

      If you have any questions or concerns regarding our replacement policy or need assistance with your replacement request, please contact us at:

    • Email Us: support@dunedirect.store